Please review our return policy before requesting a return. To qualify for a refund, all returns must meet the conditions outlined below. By requesting a return, you acknowledge and agree to these terms.
Return Eligibility
Returned items must arrive at FireMagicStore.com within 30 days of the original purchase date. All merchandise must be unused, in its original packaging, and in resalable condition to qualify for a refund.
Special Orders & Built-to-Order Items
All Special Order and built-to-order items are final sale and cannot be returned.
Return Shipping & Responsibility
Customers are responsible for shipping charges in both directions—the original shipment to the customer and the return shipment to FireMagicStore.com. This applies even when the original order qualified for free shipping.
FireMagicStore.com is not responsible for damage that occurs during return shipping. We recommend insuring your return shipment to protect against damage in transit.
Restocking Fees & Refunds
All returns are subject to a 20% handling and restocking fee, regardless of the reason, including a change of mind or ordering incorrect products or parts.
Refund credits may take up to 30 days to be processed and appear on your statement.
Order Cancellations
Canceled orders or parts are subject to a 10% cancellation fee.
Shipping Damage
Please inspect your shipment upon delivery. If you discover shipping damage, you must notify FireMagicStore.com or initiate a claim with the shipping carrier within 48 hours of receipt.
Signing for a delivery acknowledges that the shipment was received in good condition. FireMagicStore.com cannot be held liable for shipping damage when a delivery has been accepted as being in good condition.
Questions or Need Assistance?
To report an issue or discuss a return, please call us at (561) 792-5626. Our team will assist you in any way we can.